Free PDF 2025 EXIN SIAMP: EXIN SIAM Professional Exam Authoritative New Dumps

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EXIN SIAM Professional Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
What is unlikely to be included in the outline business case for NEWGEN?

A. Procedures from internal providers
B. Measurements of benefits
C. Proposed future services
D. Boundanes of responsibilities

Answer: A

Explanation:
Outline Business Case Components:
An outline business case typically includes the boundaries of responsibilities, measurements of benefits, and proposed future services.
The business case should provide a clear justification for the initiative, detailing expected benefits, costs, risks, and impact on the organization.
Boundaries of Responsibilities:
This section defines who is responsible for what aspects of the project, ensuring clear accountability and delineation of duties.
Measurements of Benefits:
This part outlines how the success of the project will be measured, detailing the specific benefits that the project aims to achieve and how these benefits will be quantified.
Proposed Future Services:
This section describes the new or improved services that will be offered as a result of the project, giving stakeholders an understanding of what to expect.
Procedures from Internal Providers:
Procedures from internal providers typically relate to operational details and specific processes rather than the strategic or high-level overview provided in a business case.
The focus in the business case is on the what and why, rather than the detailed how, which is more relevant in procedural documentation.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Business Case Development ITIL 4: Direct, Plan and Improve (DPI), Section on Business Cases

NEW QUESTION # 37
The CEO has asked SIAMRUS to assist in the Discovery and Strategy stage. Given this stage, SIAMRUS is not appointed as the service integrator yet. The first task assigned to SIAMRUS is to analyze the current ZYX services and service providers.
OUTSCO has refused to provide any information to SIAMRUS because they are a competitor SIAMRUS still needs information to create a baseline assessment What is the best approach for SIAMRUS to get the necessary information about OUTSCO and its services'?

A. Review the OUTSCO contract and performance reports with the ZYXUK service delivery managers
B. Ask the ZYXH contract governance team to formally instruct OUTSCO to provide the information
C. Rely on the analysis of services and providers included in the report prepared by the CIO
D. Analyze the current and historic OUTSCO related incidents recorded in the ZYXS service desk tool

Answer: B

Explanation:
Information Gathering: SIAMRUS needs comprehensive information about current services and service providers to create a baseline assessment during the Discovery and Strategy stage.
Formal Instruction: As OUTSCO has refused to provide information due to competition concerns, a formal instruction from the ZYXH contract governance team can mandate compliance. This leverages contractual obligations and authority.
Contractual Authority: The contract governance team has the authority to enforce contract terms and can compel OUTSCO to provide the necessary information.
Alternative Approaches:
Analyzing incident records (Option A) may provide limited insights and lacks the comprehensive data needed.
Relying on the CIO's report (Option C) might not provide up-to-date or complete information.
Reviewing contracts and performance reports with service delivery managers (Option D) could help but may not yield all required details.
Conclusion: Formal instruction from the ZYXH contract governance team is the most effective approach to ensure compliance and obtain the necessary information for a thorough baseline assessment.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Discovery and Strategy SIAM Professional Body of Knowledge (BoK), Information Gathering and Contract Management Sections

NEW QUESTION # 38
One year ago. OUTSCO was appointed as the service integrator for ZYX. ZYXH provides the retained capabilities.
After a year of operating the SIAM model, OUTSCO has noticed that the 99 5% availability service level target for NEWBNK has been consistently overachieved by 0.4% every month.
In order to provide better value to ZYX and to challenge the service providers in their delivery, ZYXH would like to increase the availability target to 99 9% as soon as possible.
What is the best way of doing this?

A. Ascertain the cost of the change from ZYXS, ZYXD and NETSCO and base the decision to proceed on a cost-benefit analysis
B. Tell ZYXS. ZYXD and NETSCO that the target is increasing and give them 3 months to make the necessary changes
C. Send an e-mail from OUTSCO to all service providers that the NEWBNK availability target is going to increase with immediate effect
D. Hold a meeting with ZYXS to discuss the feasibility of the increase and base the decision to change the target on their views

Answer: A

Explanation:
Service Level Target Adjustment: Increasing the availability target to 99.9% represents a significant change that could impact service delivery and costs.
Cost-Benefit Analysis: Before making such a change, it's essential to understand the cost implications. This ensures that the decision is financially viable and aligns with ZYX's value expectations.
Provider Consultation: Consulting with ZYXS, ZYXD, and NETSCO helps in understanding the feasibility of meeting the new target and the necessary changes in their processes and infrastructure.
Incremental Changes: A cost-benefit analysis allows ZYX to make an informed decision, balancing improved service levels against the associated costs.
Provider Meeting: While holding a meeting to discuss feasibility is part of the process, it should be complemented with a thorough cost-benefit analysis to ensure comprehensive decision-making.
Communication and Timeline: Informing providers via email or dictating changes without consultation can lead to resistance and may not be effective in achieving the desired service level improvements.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Performance Management and Improvement SIAM Professional Body of Knowledge (BoK), Service Level Management Sections

NEW QUESTION # 39
Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed.
The CIO is concerned that the retained capabilities might not have the necessary capability to perform their new role in the SIAM model What is the best course of action?

A. Determine which staff has the right capabilities for their new role
B. Ask staff to apply for a new role with the service integrator in the new SIAM ecosystem
C. Create a framework for generic role profiles for the retained capabilities
D. Ask the service integrator after they are appointed to create customized role profiles.
E. . Have the staff do assessments based on generic role profiles from a framework - Fire those staff from the original organization that are lacking SIAM skills
F. -Ask staff to apply for a new role with the service providers in the new SIAM ecosystem O . Create customized role profiles for all parties in the new SIAM ecosystem

Answer: C

Explanation:
* Context and Issue Identification:
* The CIO is concerned about the retained capabilities' ability to perform their new roles in the SIAM model designed by SIAMRUS.
* OUTSCO has been selected as the external service integrator but not yet appointed.
* Customized Role Profiles:
* Creating customized role profiles for all parties involved ensures that each role is clearly defined with specific responsibilities, skills, and competencies required.
* This approach allows for a tailored fit to the organization's unique needs and the specific requirements of the SIAM model.
* Assessment of Capabilities:
* Determining which staff have the right capabilities for their new roles ensures that the right people are placed in the right positions.
* This process involves assessing the current skills and competencies of staff and matching them to the new role profiles.
* Avoiding Generic Solutions:
* Using generic role profiles may not address the specific needs and context of the organization and its SIAM ecosystem.
* Customized profiles provide a better alignment with the strategic goals and operational requirements.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Roles and Responsibilities
* ITIL 4: Create, Deliver and Support (CDS), Section on Workforce and Talent Management

NEW QUESTION # 40
-ZYX has selected OUTSCO to be the service integrator, provide hosting for the mainframes and servers, and the wide area network for ZYX - ZYXS will provide the service desk for the SIAM ecosystem.
-All other service providers with rolling contracts will continue to provide their services
-The CIO has asked for the development of a tooling strategy for the SIAM ecosystem.
-The CEO wants to achieve an optimum balance between cost and data integrity.
What tooling strategy should ZYX use?

A. All service providers use their own toolsets and integration will be achieved through re-keying
B. All service providers use the OUTSCO toolset or integrate their own toolset with OUTSCO's toolset
C. All service providers use the ZYXS toolset or integrate their own toolset with the ZYXS toolset.
D. All service providers use the OUTSCO toolset within six months after transitioning to SIAM

Answer: B

Explanation:
* Tooling Strategy Requirements:The tooling strategy must achieve a balance between cost and data integrity, as specified by the CEO.
* Service Integrator's Role:OUTSCO, as the service integrator, has a central role in the SIAM ecosystem. Ensuring that all service providers use the OUTSCO toolset or integrate with it promotes consistency and data integrity.
* Cost-Effective Integration:Integrating with the OUTSCO toolset avoids the high costs associated with re-keying data from disparate toolsets, which can be prone to errors and inconsistencies.
* Unified Toolset Benefits:
* Consistency:Using a common toolset ensures consistent processes and reporting across all service providers.
* Data Integrity:A single toolset minimizes the risk of data loss or corruption during integrations.
* Efficiency:It enhances efficiency in incident, problem, and change management processes.
* Alternative Options:
* Forcing all providers to use the OUTSCO toolset within six months (Option B) may be impractical and disruptive.
* Using the ZYXS toolset (Option C) does not align with the central role of OUTSCO as the service integrator.
* Allowing each provider to use their own toolsets with manual integration (Option D) is costly and risks data integrity issues.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Tooling and Information Management
* SIAM Professional Body of Knowledge (BoK), Toolset Integration Sections

NEW QUESTION # 41
......

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Free PDF 2025 EXIN SIAMP: EXIN SIAM Professional Exam Authoritative New Dumps

SIAMP Exam Preparation & SIAMP Training Materials & SIAMP Study Guide

EXIN SIAM Professional Exam Sample Questions (Q36-Q41):

SIAMP EXIN SIAM Professional Exam Learning Material in 3 Different Formats